You place an order by placing an item in your shopping cart. You can then proceed from your shopping cart to completing the order. Follow the steps, fill in your details and choose your payment method. As soon as your order has been completed, you will also receive a confirmation at the e-mail address that you have provided yourself. You can always read everything here.

You can only cancel your order if it has not yet been shipped from our warehouse. For a cancellation, we ask you to always contact us by telephone. We can be reached from Monday to Friday between 09:00 and 17:00.

We ship all orders placed before 4 p.m. the same working day. Unless there is something wrong with the order or a certain product. In that case we will contact you by e-mail. Orders placed on Saturday and Sunday will be shipped on Monday. Almost all packages in the Netherlands are delivered the next working day. You will receive a track and trace code from our DHL parcel service to track your package.

We also ship packages outside the Netherlands. The costs for such a package will automatically become visible when you complete your order. If you are unable to choose your country with our automatic delivery service, but you do want to place an order with us, please contact us and we will be happy to look at the possibilities.

You can use Click & Collect to pick up your (online) order at our store at Leijsenhoek 47 Oosterhout.

How does this work?

• Place your order and complete it
• Choose the option 'Pick up in store'
• Your order will be ready for you asap at the pickup desk at the door.
  
  Need extra fast? Then call 0162-471266 This way you can quickly enjoy your Ko&Flo items!

Opening hours Ko&Flo :
Mon to Fri 9 a.m. - 5 p.m. Saturday 10 a.m. - 5 p.m.
Phone number 0162 471266
Whatsapp 06 25590570
email: info@koflo.nl

Please contact us as soon as possible by e-mail or telephone. We will then look with you and together with you we can ensure that your order will be shipped as soon as possible.
We can be reached from Monday to Friday from 9:00 AM to 5:00 PM, via info@koflo.nl , +31 (0)162-471 266.

You can pay on our webshop with Ideal, Paypal or Credit card.

Of course it is also possible to hand in your return at our store at Leijsenhoek 47 in Oosterhout. Indicate to one of our colleagues that it concerns a return from the webshop and they will arrange that it ends up in the right place. The processing of the return will always take place via the webshop.

With us you also have the option to return via Returnista at a reduced rate of €5.95.
You can create a return shipment via this link .

If you have purchased an item online but would prefer to return or exchange it in the store, you are more than welcome! Of course you save return costs and you might come across something nice in the store!

You can also easily place an exchange via the Returnista link. When an item is defective, too large or too small, you can select a new item yourself in the Returnista portal. Ko&Flo will pay the return costs and re-made shipping costs.

Of course there is always the possibility to exchange the item in the store.

For questions about a product, you can always email us at info@koflo.nl. Do not forget to clearly state which article number it concerns and the size, if any. You can also reach us on telephone number 0162-471266

Some of the brands we sell have their own size charts. You can find these under the heading size tables. If your brand is not listed and if you are still in doubt, you can always email us.
We can measure a specific product for you. That way you can compare it with an item from your own closet. Don't forget to clearly indicate the article number and which sizes you want measured.

If the product is no longer in stock in the desired size, it is no longer available in the store and vice versa. You can always send us an e-mail, we can then inquire for you with the supplier whether the item can still be ordered.

If your item purchased from us breaks unexpectedly, you can of course also count on us.
All our items come with a manufacturer's warranty. The warranty period differs per supplier.
Before returning the item, please contact our customer service via info@koflo.nl , +31 (0)162-471 266.
We are available Monday to Friday from 9:00 AM to 5:00 PM.

Your order is picked with great care. Still, things can go wrong.
If you have accidentally received an item that you did not order, then:
Please contact our customer service via info@koflo.nl or call +31 (0)162-471 266.
We are available Monday to Friday from 9:00 AM to 5:00 PM.

If your item purchased from us breaks unexpectedly, you can of course also count on us.
All our items come with a manufacturer's warranty. Before returning the item, please contact our customer service via info@koflo.nl, +31 (0)162-471 266. We are available Monday to Friday from 9:00 AM to 5:00 PM.

Complaint procedure
Do you have a complaint about our service? Let us know in writing by e-mail ( info@koflo.nl )
or by post (Ko&Flo BV, Donkerstraat 20, 4901 EL Oosterhout).
We will contact you as soon as possible during working days.
We will at all times ensure that we come up with a solution that is happy for both parties.

The address of our store is Leijsenhoek 47, 4901 ER Oosterhout (NB) . This street is close to the center and you can park in front of the door.

Right in front of our door are a few parking spaces where you can park for an hour. There is also sufficient parking space around our store in the Mathildastraat.

We sell a wide range of brands in our store. We are always open to new offers. If you have a nice child-related assortment, please let us know via our contact form.

Of course it is also possible to hand in your return at our store at Leijsenhoek 47 in Oosterhout. Indicate to one of our colleagues that it concerns a return from the webshop and they will arrange that it ends up in the right place. The processing of the return will always take place via the webshop.

Our store is open 6 days a week.
Mon: 13.00-17.30
Tues to Fri: 09:00-17:30
Sat: 10am-5pm
(sale)Sun: 12.00-17.00

Shopping Sundays in Oosterhout are always on the last Sunday of the month.

You can use Click & Collect to pick up your (online) order at our store at Leijsenhoek 47 Oosterhout.

How does this work?

• Place your order and complete it
• Choose the option 'Pick up in store'
• Your order will be ready for you asap at the pickup desk at the door.
  
  Need extra fast? Then call 0162-471266 This way you can quickly enjoy your Ko&Flo items!

Opening hours Ko&Flo :
Mon to Fri 9 a.m. - 5 p.m. Saturday 10 a.m. - 5 p.m.
Phone number 0162 471266
Whatsapp 06 25590570
email: info@koflo.nl

How nice that you are enthusiastic about our store and or webshop. If we have official vacancies, we will mention this on our vacancy page. If you want to send an open application, you can always send an email to info@koflo.nl . Of course you can always make it known in our store to one of the employees.

ORDERS WITH A VALUE OVER € 49,- WILL BE SHIPPED FREE OF CHARGE.

• If you fall below the value of €49, the standard shipping costs for the Netherlands are €4.95, above €49 free.
• If you fall below the value of €49,- for Belgium €5.95, above the value of €49,- free.
• If you shop from the rest of Er, only €3.95 in shipping costs will be charged above €49.
• And if you arrive in Germany under the value of €49, we charge standard shipping costs of €8.95. Above the value of €49,- €2.95.
• Europe below the value of €49 €12.95, above €49 €3.95
• Other shipping rates apply to other countries. These will be stated during checkout.

Of course you can always pick up your package yourself at the store. If this is your preference, we would like to ask you to choose 'Pick up in the store' at checkout. We will call you when it is ready for you.
Orders that are returned to the store will be processed as a webshop order. No money can be refunded on a webshop order in the store.

We use shipping bags or boxes. You will receive your order via DHL and they will also keep you informed of the delivery time. Always make sure that you do not just accept a package whose packaging is broken or has already been opened. If this is the case, you can return the package to the deliverer. We do ask you to contact our customer service as soon as possible about this.

We depend on our delivery partner DHL and can never indicate exactly when your package will be delivered. We do have an agreement that the delivery service is 100% committed to delivering the package on time.

Parcel received at home address
If you place an order before 4 p.m., we will ship it that day (from Monday to Friday). When completing the order, you choose delivery at a DHL ServicePoint or at home. Would you like to receive the package at home? Then indicate in which period you want to receive the package. Make sure you enter a valid e-mail address in the check-out, then DHL will let you know when they have received the package and when the delivery person will arrive. If the delivery is scheduled, DHL will send you another message.
This states what time the delivery person will deliver your package. Is the planned delivery time not convenient? Or would you rather pick up the package at a DHL ServicePoint? You can change the delivery time or location from the day before delivery. You can do this quickly and easily via track and trace or the My DHL app.

Missed delivery person?
Are you not at home on the day of delivery? Then the delivery person will try to deliver your package to the neighbours. You will receive a yellow card in the mailbox. It states where the package was delivered in the street or at which DHL ServicePoint you can collect the package the next working day. Do you want to choose a different delivery time or location? Download the My DHL app or use the code on the yellow card to choose a different delivery option. You can change on the day you receive the card.

Pick up package
When completing the order, you choose a DHL ServicePoint where you will pick up the order. Is your package ready? Then you will receive an e-mail or message in the My DHL app. Your package will be held for you for seven calendar days. After that it will automatically be returned to Ko&Flo. For collection at a DHL ServicePoint, take a valid
proof of identity.

Climate neutral delivery
Just like Ko&Flo, DHL Parcel finds sustainability important. That is why we choose to reduce CO2 emissions as much as possible. For example, by sorting your package via gasless sorting centers and delivering it with electric vans. We offset the rest of the emissions. Do you prefer the greenest delivery option? Then have the package delivered to a DHL ServicePoint nearby or to a place around your home.

Consumer app My DHL
With the My DHL app, you as the recipient have control over every shipment. Literal. Because all packages are too
tracking via track and trace, and you change the delivery time or location last minute. Download the app in the
App Store or Google Play Store and immediately follow your next order from Ko&Flo closely.

DELIVERY IN BELGIUM
In Belgium, bpost delivers the package from Monday to Saturday. It is possible the delivery time or the
change location up to and including the day before the scheduled delivery.

Are not you home? Then you will receive a card on the bus. This shows where the package was delivered in the street or you can read the address of the collection point. You can pick up the package the next day at a bpost post office or post point near you. It is also possible to book a second delivery attempt online. You can also request a second delivery attempt via bpost's customer service.

Have you registered your delivery preferences with bpost for free? Then the delivery person follows this preference.