Terms and Conditions

The text below applies to all activities and transactions of Ko&Flo BV hereinafter referred to as: Ko&Flo.
General terms and conditions of sale, delivery and payment of Ko&Flo:

1. Application
These General Terms and Conditions apply to all goods and services of Ko&Flo
In addition to these General Terms and Conditions, if expressly indicated, Additional Terms and Conditions may apply to certain goods and services.
If the buyer (hereinafter referred to as: customer) has given an order to the seller (hereinafter referred to as Ko&Flo) to deliver one or more articles, then there is an agreement that is legally binding (remote purchase).
By using the Ko&Flo internet site and/or placing an order, the Customer accepts these General Terms and Conditions as well as all other rights and obligations as may be stated on the internet site.

2. Offers
All Ko&Flo offers are without obligation. Offers are made subject to the availability of the products and with the right to revoke the offer within fourteen working days after receipt of the acceptance. Ko&Flo has the right to dissolve the agreement if the article is unexpectedly not in stock.
An agreement is concluded at the moment that an order confirmation has been sent or made via the Ko&Flo internet site.
The customer and Ko&Flo expressly agree that a valid agreement is concluded by using electronic forms of communication. In particular, the lack of an ordinary signature does not affect the binding force of the offer and its acceptance. The electronic files of Ko&Flo are, insofar as the law permits, hereby regarded as presumption of evidence.

3. Prices
All prices are expressed in Euros (€), in accordance with the legal requirements in this regard.
All prices include Dutch sales tax, and exclude shipping costs, unless stated otherwise in the information pertaining to the product. If the customer is not located in the country of shipment, the customer is responsible for any sales tax or import duties due.
Special offers are only valid for the period of validity as stated with that offer or for the duration in which the offer is offered.
The stated prices are indication prices. Exact prices can only be seen once the customer places an item in the shopping cart.
Ko&Flo cannot be bound by price indications that are incorrect as a result of input, typesetting or printing errors. No rights can be derived from incorrect price information.

4. Payment
For orders via the internet site, payment is made by means of PayPal, Ideal, Visa or Mastercard via the payment provider Multisafepay. Belgian customers can also pay by Mr Cash/Bancontact. Payments must at all times be approved by Multisafepay before Ko&Flo proceeds to deliver.

5. Delivery / Delivery Time
Ko&Flo strives to deliver the ordered items within 24 hours after receipt of payment. These indicated delivery times are an indication and not a deadline. Ko&Flo is never liable for damage as a result of exceeding delivery times.
If an item that is temporarily out of stock is ordered by the Customer, it will be indicated when the product will be available again. Delays will be reported to the Customer by email or telephone. The customer is entitled to dissolve the purchase of the item not to be delivered within 30 days immediately.
Ko&Flo arranges delivery preferably by PostNL. This makes the orders traceable.
Ko&Flo is not responsible for orders lost by PostNL.
Ko&Flo is entitled to fulfill the delivery in parts. The extra costs for this are borne by Ko&Flo.
Shipping costs for Dutch shipments are €4.95. For Belgium and Germany €6.95. Higher costs will be charged for other foreign shipments.
Ko&Flo is entitled - if Ko&Flo deems this necessary or desirable - to engage third parties necessary for the proper performance of its obligations.
The Customer is obliged to cooperate with the delivery, as well as to receive the delivered goods. In the absence of acceptance of the delivered goods by the Customer, Ko&Flo reserves the right to pass on any associated costs (including any costs of transport and storage) to the Customer.
Acceptance is deemed to have been refused if the ordered services/goods have been offered for delivery but delivery has turned out to be impossible. The day on which acceptance is refused counts as the day of delivery.

6. Exchange and right of withdrawal
1. For agreements that have been concluded via the internet site or in any other way where electronic communication is used exclusively, the Customer has the right, without penalty and without giving reasons, to exercise a right of withdrawal of fourteen working days after delivery. of the order in question. We cannot accept returns outside this period.
2. If the Customer has made use of the right of withdrawal as stated in the previous paragraph, Ko&Flo will ensure that the returned items are reimbursed. This will be done within 14 days after receipt of this return shipment.
3. The right of return does not apply if:
• Goods have not been registered within 14 days after delivery.
• Goods are returned after 14 days.
• Goods are damaged by the customer.
• The customer has attempted to repair an item himself.
• Missing attachments to the goods.
• The goods are no longer in the same salable condition as when they were delivered.

The customer is responsible for the return shipment. Ko&Flo assumes that the customer returns the shipment in the same way. Free returns or returns without notification will NEVER be accepted. Unjustified returns will be returned to the customer subject to deduction of € 4.95 shipping costs.
Any loss of a return shipment is entirely the responsibility of the customer.
The costs for returning the product are the responsibility of the customer.
In the event of an exchange, Ko&Flo will pay the shipping costs of the replacement item once. This only applies to items that have been delivered without a discount and does not apply to carriage paid deliveries.

7. Force majeure
In the event of force majeure, Ko&Flo is not obliged to fulfill its obligations towards the Customer, or the obligation will be suspended for the duration of the force majeure.
Force majeure is understood to mean any circumstance beyond its control, as a result of which the fulfillment of its obligations towards the Customer is prevented in whole or in part. These circumstances include strikes, fire, business failures, power failures, non-delivery or late delivery by suppliers or other third parties engaged and the lack of any permit to be obtained from the government. Force majeure is also understood to mean malfunctions in a (telecommunication) network or connection or used communication systems and/or the unavailability of the internet site at any time.

8. Stock
The stock of the webshop is updated in real time. In the unlikely event that the item ordered by the customer is no longer available, the customer will be informed by Ko&Flo as soon as possible. Customer has the right to cancel the order of the missing item free of charge. Ko&Flo will refund the amount to the customer's account within 14 days (or earlier).

9. Damages
Ko&Flo is not liable for damage suffered by the Customer, of whatever nature, arising in connection with the delivered goods, unless such damage was caused by intent or gross negligence on the part of Ko&Flo. In any case, intent or gross negligence does not include damage suffered by the Customer or a third party as a result of inaccuracy or incompleteness of the information provided by the Customer.
Damage that, in the opinion of the Customer, is the result of intent or gross negligence on the part of Ko&Flo, must be reported to Ko&Flo in writing as soon as possible, but no later than thirty (30) days after its occurrence. Damage that is not reported to Ko&Flo within this period will only be eligible for compensation if the Customer has made it plausible that he was unable to report the damage earlier.
If and insofar as Ko&Flo is liable due to an attributable shortcoming in the fulfillment of the purchase and delivery agreement, this liability is limited to compensation for direct damage up to the amount of the price stipulated for that agreement (excl. VAT). However, in no case will the total compensation for direct damage exceed EUR 1,000.

Any liability of Ko&Flo for trading loss or other indirect damage, including lost profit, lost savings, loss of data, time invested by the Customer itself or costs of third parties engaged without the prior written consent of Ko&Flo, is expressly excluded.

The personal data is included in Ko&Flo's customer database. Ko&Flo does not provide this information to third parties, but will only use it for its own purposes.

11. Change
Ko&Flo has the right to unilaterally change these general terms and conditions. Changes also apply to agreements already concluded. Changes take effect one month after notification in writing.
If the Customer does not wish to accept the change, it has the right to terminate the agreement in writing until the time the changes take effect on the date on which the changed conditions come into effect. After the time of entry into force, the Customer is deemed to have accepted the changes - tacitly.

12. Applicable Law
Dutch law applies to the agreement.
The District Court of Breda has exclusive jurisdiction over other courts to rule on disputes arising from the Agreement.
The Dutch text of these general terms and conditions of sale prevails over the translations thereof.

For all your questions or comments, please contact our customer service by e-mail;

Send an email to info@koflo.nl or call 0162-471266.

Returns can be sent to:
Donkerstraat 20, 4901 EL Oosterhout.

Chamber of Commerce number: 50045997
VAT no: NL822514680B01